Refund policy

Love it or return it

We are really excited to announce Love It or Return It, a new addition to its No Risk, Just Ride Guarantee. Customers can buy a new Dragon eBike, ride it on their own trails and roads, and if they don’t love it, return it within 30 days, and AIK Sklep will pay for the return shipping.

We believe we build some of the best bikes out there, and we’ve had years of 5-star customer and media reviews to back it,” said Pawel Tomek, Product Manager at Dragon Bicycles. “We are offering our customers the opportunity to ride their new bike on their own roads and roads, risk free, for 30 days.  We are so confident in our product, our fit system, product reviews, and our customer support, that if you don’t love your bike, you can return it for a full refund, and we’ll even pay the return shipping.  By adding Love It or Return It to our No Risk, Just Ride Guarantee, we are removing the test-ride-before-you-buy barrier.

Refunds

If you don't love it, you can return it within 30 days. We will refund you 100% plus shipping costs.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@dragon.bike and we will let you know the next steps.

  

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping & Return 

For our standard Europe delivery option take approximately 4-10 working days. Times relate to the Transit Times starting from the date the item is dispatched by us. We will dispatch items at the earliest possible opportunity, normally within 2 working days. We can remove Tax for countries inside of the EU (or to businesses inside EU with a valid EU VIES VAT number). We can invoice you for export excluding VAT with a door-to-door shipping rate, please enquire via email here. 

All units shipped by (eurosender ) will incur a flat rate of 19.90€ per unit additional shipping charger. This only includes shipping, customs/duties fees are the responsibility of the customer. We also offer free delivery on individual order for know clients or large value order. Free shipping can be offered during promotional period as well.

To return your product, you should mail your product to the Dragon eBike warehouse located in your region. To confirm which warehouse is closest to you, and for the address details, please contact shop@dragon.bike

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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